Simplifying your Amusement Gaming Logistics, silent partner

Streamlined Solutions

Silent Partner is a top-of-the-line gaming management software to simplify and expedite your logistic approach. Our improved user experience and brand new interface allows for quicker posting, reports, service calls, and tracking, all in one place! amsuement route management

Key Features

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Ease Of Use

The all new graphic user interface combined with software that was designed for your industry gives you instant access to every facet of your business.

Posting

Displays payout ratio. Easy to edit and keep track of non-cash payment (Credit Card, Player Account, Mobile Payments, etc.) Ability to e-mail receipts to locations.

Extensive Reports

All reports in one place! Silent Partner includes uniform front-end screens for all reports, allowing you to select the time period, the machines, and the locations to be used in your report.

Service Calls

Send text messages to technicians and have the ability to e-mail service calls to service technicians on the go.

Mobile Application: Coming Soon!

You will no longer be tethered to a desktop monitor. Our mobile application will allow you to manage all of your machines on the go!

Track and Manage Collections

Record collection information for machines currently in the location and those moved out recently, add machines to a location as needed, and much more – all done on the same screen!

Module Capabilities and Solutions

A Seamless User Interface

With an updated layout and user experience, we have strived to put the user first in order to achieve the most successful iteration of our software possible.
Highlighting the most commonly used aspects of our software, we have pulled individual modules to the user dashboard for a more immidiate and direct interaction. You can now view open service call tickets, missed tickets, profit reports, and location reports all from your dashboard.

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Streamlined Reporting

Confidently post and return to your reports with our enhanced process. Create location, machine, redemption, collection, service call, vehicle, parts, and miscellaneous reports straight from the dashboard navigation. Once a report is created, you then have the option to save the data to your library, based on your custom needs, for future tracking and retrieval. This allows you to tailor your reports and pull them directly from an aggregated source for a quicker, more direct experience.

Hosted Database

Silent Partner seeks to provide the highest customized electronic gaming management experience possible to our users. This is why we are one of the only companies in our field to administer the option for you to host your own data or to have us host that data for you on our secure servers. We realize that all of our users have their own unique approach and level of understanding to handling their data and information; This is an aspect that we would like to cater to for each and every individual, allowing for a more comfortable and explicit process.

Supported Mobile Use

Coming Soon!
We are currently developing our updated, mobile version of the software and will be pushing out all desktop capabilities to the palm of your hand. You will now be able to create reports, view postings, move machines, schedule service calls, print receipts, and much more while on-the-go! All of thee capabilities will be supported by both iOS and android products.

Ease Of Use

Easy to Use, Easy to Navigate, Easy to Understand

The all new graphic user interface combined with software that was designed for your industry gives you easier-than-ever access to every facet of your business. If your new to the program, a step-by-step walk through will help you input all of your exhisting information and data to the right place. We have improved the user flow to funnel information input to eliminate any indecision and confusion. You will be familiar with the intuitive software in no time.

Track and Manage Collections

Record, Add, Edit, and Update All at Once

Record collection information for current and new machine locations, add machines to a location as needed, change meters configuration, change tax and commission rates, enter specific information related to new generation of machines (credit card, player account money, etc.), update advances and commission checks information, view machines prior to collections, view live location totals – all operations are done on the same screen! In addition to financial information, Silent Partner tracks both expected and actual take-home amounts, collection ID (allowing to recall posting batch at any later time for editing), and bank deposit ID.

Extensive Reports

All Your Reports in One Place!

Silent Partner includes uniform front-end screens for all reports, allowing you to select time period, machines, and the locations to be used in your report. You can easily recall the reports saved in the library that automatically update, build new reports on the basis of the older reports, or build new reports . The report sample helps you to see how the final product will look. You can switch from one group of reports to another without ever going back to the menu, making your reports more efficient.

Service Calls

Direct Contact with Technicians

Track and organize all of your service call data to your liking. Send text messages directly to technicians and have the ability to e-mail service calls to service technicians. Track service calls in real-time or history mode sorted by location, machines, problem, or technician. Keep track of open and aged calls, assignment by technician, and current workload. Track multiple repairs for the same machine while assigning parts for repair and keeping track of repair costs.

Mobile Application

Manage your data on the go (Coming Soon!)

We are currently developing our updated, mobile version of the software and will be pushing out all desktop capabilities to the palm of your hand. You will now be able to create reports, view postings, move machines, schedule service calls, print receipts, and much more while on-the-go! All of thee capabilities will be supported by both iOS and android products.

Modules

Cleaner Modules for Clearer Understanding

Each facet and page of the software has been designed to better improve your understanding and expidite your process. Silent Partners clearly outlines your data entry process so you will no longer have to fumble with entries and indecision.

Amusement

  • Manage location and machine inventory. Plan ahead and manage machine moves.
  • Manage commissions, taxes, depreciation, advances, and expenses. Expanded number of machine classes for more refined reporting.
  • Hundreds of options for assigning tax areas, depreciation schedules, expenses, location groups, covering state tax and reporting requirements.
  • Track revenue, including credit cards, player accounts, gift cards, take-home earnings and bank deposits.
  • Dynamic on-screen route collection scheduler and viewer.
  • Helpful Rotations advisor lets you know what to place when.
  • Exclusive PrintVIEW system for custom report generation. Select fields, conditions, sort order and screen appearance to customize your reports.
  • Enhanced LIBRARY feature allows you to save report templates.
  • View reports on the screen, or convert them to a variety of common file formats.
  • Complete printing capabilities, including Print Preview and selected pages.
  • Define and configure fields for location and machine records, reports and statements, and collection tickets.
  • Comprehensive reports covering all inventory, rotation, and financial aspects of your business.Summary reports by any group of locations or machines. Drill-down from summary to details. Multiple windows allow display of several reports at once.
  • 3D graphs enhance data presentation and can be printed together with user notes.
  • Comprehensive and easy to use security system. Audit trail keeps track of each user’s actions.
  • Context-sensitive help and sample reports are available throughout the program.

Vehicles

  • Track vehicle information and user- defined maintenance procedures.
  • Reports cover vehicle maintenance, cost of usage, and mileage.

Service Calls

  • Track service calls in real-time or history mode sorted by groups of locations, machines, problems, or technicians.
  • Keep track of open and aged calls, assignment by technician, and current workload.
  • Track multiple repairs for the same machine. Assign parts for repair and keep track of repair costs.

Video Lottery

  • Track ‘money in’, ‘money out’, and percent payout for payout machines.
  • Reports cover from single machine to your whole operation.

Parts Inventory

  • Define your own parts categories and assign parts to them.
  • Keep track of purchases, usage, and sales.
  • Extensive reports cover current inventory and transactions for any time period.

Redemption / Cranes

  • Keep track of prizes and plush inventory in warehouse and locations.
  • Extensive reports cover all transactions, prizes/plush usage, and percent payout.

 

Update 2.02.0 is here!

Silent Partner Update 2.02.0

Fixes and Updates:

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Frequently Asked Questions

Maybe your question has already been answered.

Take a look at some common questions that we have answered in the past. If you can’t find your question here, please feel free to contact us for further explanation.

 

How long has Silent Partner been around?

We have been around for more than 30 years. Silent Partner is the gold standard in route collection software.

Can I use a Mac to run Silent Partner?

Yes, Silent Partner is supported by both Mac and Windows platforms as well as any browser of your choice.

Can I use my smart phone to run Silent Partner?

Yes, we have a mobile app available for both iOS and Android devices that can be paired with a thermal printer for receipts.

Will Silent Partner be able to track revenues on video lottery terminals?

Yes. The software can also track regular amusements, redemption, and cranes that can also show payout ratios

Will I be able to host my own data on my own server?

Yes, you have the option of hosting your own data or we can provide hosting services for you.

Can I customize reports to my needs?

Yes. In fact, we guarantee any report you need as long as the information is available within the database.

What Our Customers Have to Say

Here at Silent Partner, we value what our clients have to say. We strive to be proactive with any provided feedback; because of this, the users are the reason we are here today. Take a look at what a few of our clients have to say about us!

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Salise Celestin

Game Time Enterprises, LLC.

Fort Myers, FL

I started working in the Amusement Vending industry a little over 2 years now and having a software like Mercury could not have made it easier. From day 1 it made my job very easy, from its simple and familiar layout to the data entry everything was a breeze. There is always someone I can reach when I run into an issue and I know they will respond. Not to mention they have worked so hard to update the software to be one step ahead of any foreseeable bugs, and they continue to do so. This software does everything for you, just pop in your data and Mercury will aggregate it from Routes to Reports at a fingertip.

Christy McConnell Desjardins

The New Vemco Music Co.

Fayetteville, NC

Past, Present & Future!

Vemco Music has used Silent Partner for 20 years. It has always provided us with critical software and it continues to furnish cutting edge software that allows immediate access to reports, managing collections, and posting tickets. Silent Partner has set the precedence for our industries software and has shown that without a doubt that it will excel with superiority well into the future.

David Geddie

S & M Amusements

Garland, TX

Mercury is a well thought out, fast and easy program to use. I have used several other route collection software packages in the past and they have all paled in comparison. Mercury's reporting is outstanding and responsive. The support team is knowledgeable, friendly and quick to assist. In short, you get exactly what you need from the program and team. I can't say enough good things and have become a loyal customer.

Tony Spear

Accel Entertainment

Lemont, IL

We are very happy with the Mercury collection software. It is a breeze to use and the Mercury team is professional and informative.
2 Thumbs up!

J.C. Solomon

ACE Amusements

W Palm Beach, FL

As you know Jimmy we’ve used Coin Connection and the old Silent Partner in the past and can honestly recommend the new cloud based version over them both. We especially like being able to use our cell phones in place of the handhelds, and have the ability and security to change commissions and minimums while the collector is at the location, this makes for a more accurate and customized collection. When we do have issues or special circumstances you are always available to customize a solution or fix a bug.